Vodacom Continues to Rob Customers

I am totally disgusted with Vodacom. I have been having a lot of issues more especially since I upgraded my contract a few months ago. I did the upgrade at Chatsworth Centre, salesperson Sashen, who mislead me, saying I will not have to pay for the second handset and the total amount for my contract will be R525. A few days later, my account was debited for R70. Upon querying with the store, I was verbally abused by Sashen. Contacted the call centre, assistance not much assistance. Consultants promise to call back but rarely do. I then asked for my data package to be re-instated, plus-minus R70 incl for 20GB. The salesperson at Vodacom Chatsworth told me that when I call the call centre, they will re-instate it. Called the call centre several times and they say they cannot do this. Then, without notifying me, they sent me 30gb of data for around R300. Immediately I contacted Vodacom and told them about this. I do not recall the ladies name but she was very helpful and cancelled. I went onto the vodacom app this morning and see that I am being charged R400 more than my usual amount. Vodacom, please wake up. I have cancelled most of my contracts with you. This is ******* and you are frustrating me. It looks like the only time customers will get attention is when we go to the media. At the time we want to cancel the contract, you beg us to stay with you, yet you cannot provide a decent and honest service. Cannot wait to cancel the rest of my contracts with you!!!! PS, you actually get zero star