SR
Shaman R

1 reviews | Active since Feb 2017

22 Jul 2017, 05:08

Vodacom Continues to ******* Clients

<p>Vodacom always claims they are recording their calls. Over 5 months ago I received a call from Vodacom saying I owe them for subscriptions. However I told the person I cancelled my my contract and I no longer require the contract as the 24 months has ended. Yesterday I receive another call from a Renata van lodewyk requesting outstanding payment from me. Despite me informing her I stopped the debit asni no longer requirenthe contract 5 months ago , she still insists I must pay for the contract and she made no attempt to assist me in cancelling the contract. I called the number they asked me to call and the number was not working . I was asked to call again. Despite this, it continues to say the same fault. I have informed vodacom of my intentions to cancell my contract and they refuse to assist me or listen to me.</p>

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Replies (2)
Vodacom
Vodacom's reply22 Jul 2017, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2017, 13:30
Official

Dear Shaman Ramkasoon,

I do apologise for the inconvenience caused.

As discussed, your query has been addressed and resolved.

Regards,

UW