1 reviews | Active since Feb 2017
Vodacom Continues to ******* Clients
<p>Vodacom always claims they are recording their calls. Over 5 months ago I received a call from Vodacom saying I owe them for subscriptions. However I told the person I cancelled my my contract and I no longer require the contract as the 24 months has ended. Yesterday I receive another call from a Renata van lodewyk requesting outstanding payment from me. Despite me informing her I stopped the debit asni no longer requirenthe contract 5 months ago , she still insists I must pay for the contract and she made no attempt to assist me in cancelling the contract. I called the number they asked me to call and the number was not working . I was asked to call again. Despite this, it continues to say the same fault. I have informed vodacom of my intentions to cancell my contract and they refuse to assist me or listen to me.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Shaman Ramkasoon,
I do apologise for the inconvenience caused.
As discussed, your query has been addressed and resolved.
Regards,
UW
Dear Shaman Ramkasoon,
I do apologise for the inconvenience caused.
As discussed, your query has been addressed and resolved.
Regards,
UW
