BM
Bheki M

1 reviews | Active since Jul 2010

06 Oct 2016, 10:08

Vodacom Continues to rip me off

<p>A ********** upgrade was done on my account and was duly reported to Vodacom. After a while vodacom sent me communication to the effect that they had satisfied themselves it was **********. That was only the start of bigger problems.</p> <p>Instead of cancelling the ********** contract, Vodacom continues to bill me for the handsets, the ***** took an S7 Edge and a tablet, and the data. After another series of complaints, they put me on a 24 month 3G data contract and continued billing me for the ********** upgrade. Just yesterday, 05/10/16, i received an invoice for R10,668.00 just for the ********** one alone. The incompetence is appalling! </p> <p>All I wanted was to be returned to my mont to month 3Gig top up contract and not to be bul****, frustrated AND **********!.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 10:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team