Vodacom continues to rip its loyal customers off.

I’m very annoyed. The entire year last year Vodacom has been pushing me away due to their lack of customer service, but I’m going to focus on just this year 2025 only! On or about the 4-5 of January I bought 1 GB data which finished in 10 minutes, same time I bought another gig and the same thing happened. I booked R4 airtime twice and I didn’t get anything 😡.

Okay fine I then decided since I got home I’ll buy 20GB for my router. Two days later it finished 🤯😳. I bought the gigs on the 6th of Jan 2025 @ 10:41, by the 8th of Jan it was finished @12pm. The only thing connect was my phone! How ??????!!!!!!

I have another small router (used for traveling) that has 5GB every month and that one lasts me 7 days. That I understand cause I track my usage!

I decided to call Vodacom customer care and a lady by the name of Happiness Msibi (Vodacom contractor) went carefully read my statement from date and time of purchase till supposed depletion of the data. She told me herself that from the system she could see how much data was used and we thus calculated everything and it amounted to 17.3 gigs used! What about the rest😤. She also mentioned amounts randomly taken which can’t be accounted for since on my device I’m able to see how much was used from purchase time till depletion!

When she ran out of excuses she hang up the phone and didn’t call back because she couldn’t answer what was going on. I’ve been a Vodacom user since birth literally but now I’m considering moving and informing others to do the same! This is money that we are taking about and Vodacom keeps ripping its customers off almost every time. It seems as if it’s a **** or they enjoy it. I’ve taken screen shots of everything including the calculations that I did with Happiness. The disclaimer is that all calls are recorded for security purposes and all. I hope you will account because I’m fed up and I refuse to remain silent no more! This must change and Vodacom must account for such ********* behavior and deliberate actions against its loyal customers. It’s distasteful!