Vodacom continues to mess me around!!!

I am being inconvenienced by being without a mobile device and being charged monthly for a service that I am unable to use due to being without my mobile device and constantly having to follow up for a situation that is required to be rectified and resolved by Vodacom. I sent an e-mail on 21st May 2015 and you mentioned that you were awaiting further assistance. It has been more than 12 working days since I last received a mail from you and this is unacceptable.<br> <br> clearly this shows that Vodacom does not value its existing clients yet they gladly debit my account each month for a mobile device (Samsung Galaxy S5 (32GB)) that I am still awaiting and for data, minutes and smses that I have not used since I am still awaiting my Samsung Galaxy S5 (32GB).<br> <br> In the interim, Vodacom has not even asked me once if I need a temporary mobile device to use in the interim whilst the matter is being resolved.<br> <br> Please can you enlighten me as to the timelines that it takes for further assistance and to whom will be providing you with further assistance?<br> <br> Please also provide me with a solution as soon as possible. This matter has been dragged out for more than seven months (since November 2014) a