Vodacom continues to let down

Once again Vodacom is just doing what they want and showing their extreme non-chalance regarding customer matters as they are so sure of themselves.

I received a phone that I did not order and returning this they once again messed it up completely. The have not reinstated my contract accurately as it was previously and is now doing me in with what they have done. Now I have to go through the incompetence again and deal with trying to fix my contract and get it reinstated to the original deal. Can you believe this, it is never ending.

First they mess up the router and it does not work and becuase I was out of town and could not return the router before the allowed days I am now stuck with a broken router that I cant use and have to pay for and they increased the fee for this in the same month the contract started, can you believe this. What is everything coming too.

Then after just enquiring about upgrades for my phone contract I received a phone and had to return it but in this they messed up my existing contract and now with my new billing I suddently dont have what I had. What is going on, how can one company mess a persons life up so much and just continue getting away with it.

This is not a once off, I go throuhg this nightmare experience every time there is an upgrade. I dread upgrades because it is always a mess and always takes months to sort out and you are forced to upgrade otherwise they can slap anything onto your account.

WHAT ON EARTH IS GOING ON THAT OTHERS CAN DECIDE HOW YOU SPEND YOUR MONEY AND HAVE THE RIGHT TO DO CHANGES TO DECISIONS YOU MADE WITHOUT YOUR PERMISSION. IT COMES DOWN TO THEY ARE USING YOUR MONEY THAT YOU WORK FOR THE WAY THEY DECIDE AND PLEASE.

REALLY I HAD IT.