WV
Wessel V
1 reviews | Active since May 2019
20 May 2019, 10:57
Vodacom continues to invoice for unsubscribed services
On the 8th of March 2019 I requested that my VOIP subscription with Vodacom Fibre be cancelled. Vodacom continued to invoice me with the excuse that I did not cancel the line - the line is part of the subscription. It is sad to think that they treat clients with a relationship of 25 years in such a manner. Vodacom cannot be trusted!
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Vodacom's replyOfficial
20 May 2019, 12:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 May 2019, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team