Vodacom continues to disappoint and steel

<p> </p> <p>Januray 13, 2017</p> <p>Buymondo and Vodacom teaming up to rob their clients</p> <p>I was sold a Wi-Fi rooter, with a VODACOM contract over the phone by a BUYMONDO agent at the end of September 2016. I received the rooter and sim card<br />shortly after. I went to my local VODACOM customer care store and was<br />informed that the information regarding the transaction was false. I<br />immediately lodged a complaint. Within a one week period of receiving the rooter. An<br />inquiry was run and BUYMONDO ACKNOWLEDGED THAT I WAS MISLED (**** TO). I was told<br />that they will send a courier service to come and fetch the rooter and that<br />they will lodge a cancellation of contract with Vodacom. This was early<br />October. In the meantime the debit order would still be deducted from my<br />account but will be credited once the cancellation has gone through.</p> <p>I phoned diligently, waiting endlessly for an operator, to monitor the<br />progress of the cancellation, but was told every time that the cancellation<br />was lodged but has not been send through to Vodacom. Every time I asked<br />them they told me that they would escalate the request and that they were<br />sorry but that there WAS NOTHING THEY CAN DO TO HASTEN THE PROCESS. In the<br />mean time I have paid monthly premiums on the contract of which I haven't<br />used one bit of data. The conversations end by them telling me not to worry<br />and that everything is in place for the cancellation AND THAT THEY ARE<br />SORRY FOR THE INCONVENIENCE.</p> <p>Three months later…..</p> <p>The conversations are still the same.</p> <p>I then contacted VODACOM DIRECT. According to the operator they receive many complaints from clients regarding products sold by BUYMONDO dealers over the phone. Again unashamedly acknowledging that ********* nature of the company. He opened an inquiry with reference number EC-04IY-26Y9AN. He seemed confident that the issue would be resolved. After this call I received a mail from VODACOM stating that they strive to answer to inquiries in two business days’ time. </p> <p>23 days later…..</p> <p>I haven’t received as much as a mail acknowledging my complaint.</p> <p><br />No one can help me but VODACOM is very happy to receive my debit order<br />monthly. I have never been more frustrated with client service. I am<br />dismayed at the fact that they were able to lie to me, acknowledge that they<br />****, activate a debit order and initiate a contract all in the scope of<br />two weeks, but cannot even after several calls cancel a contract in a<br />period of four months. You leave the unhappy, paying client with no avenue<br />to further a complaint. You expect me to just pay at the end of every month<br />while you deliberately procrastinate the process.</p> <p>VODACOM AND BUYMONDO are blindly robbing their own clients. I am quite aware that you won’t give a damn about a complaint like mine, but for reasons of sanity I resorted to Hello Peter.</p> <p> </p> <p>DB Bosman</p> <p><br />BUYMONDO complaint reference 65178</p> <p>VODACOM complaint EC-04IY-26Y9AN</p> <p>Contact number: ********** 310</p> <p> </p> <p>24 February 2017</p> <p>After the above complaint placed on Hallo Peter I recieved a call from a Vodacom operator. He again informed me that Vodacom was tending to my complaint and that they will resolve it .</p> <p> </p> <p>A month has passed, another debit order has gone off my account and still Vodacom has done nothing. They continue to steel from me. </p> <p>Month after month they take my money without providing a service, without tending to my complaint, without correcting their mistake after they have admitted to deceiving me. It is clear that they don't care.</p> <p>Surely this is a ******** act. But why would a large corporation like Vodacom worry about a single client like me. And after all they still get their money every month.</p> <p>I HATE this company.</p> <p> </p>