LL
Lmnngcwangu L
1 reviews | Active since Mar 2016
05 Feb 2021, 12:49
Vodacom continues to disappoint and ignore my complaints
Vodacom has been consistent in giving me incorrect information over the past week over a billing of R3000 rand, R1000 more than my normal billing. I keep getting sent from pillar to post with no resolution or refund or truth to what the issue is, I’m deeply disappointed
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Replies (3)LL
Lmnngcwangu L's updateReviewer Update
05 Feb 2021, 13:32I will be emailing Icasa to see if they can help me get a Timely response and resolution
LL
Lmnngcwangu L's update05 Feb 2021, 13:32
Reviewer Update
I will be emailing Icasa to see if they can help me get a Timely response and resolution
Vodacom's replyOfficial
05 Feb 2021, 13:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Feb 2021, 13:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LL
Lmnngcwangu L's updateReviewer Update
11 Feb 2021, 07:30For clarity, your consultants gave me this reference number and advice I would get feedback within 3 days, it is now a week later, the call is closed and I have received no such feedback ***
LL
Lmnngcwangu L's update11 Feb 2021, 07:30
Reviewer Update
For clarity, your consultants gave me this reference number and advice I would get feedback within 3 days, it is now a week later, the call is closed and I have received no such feedback ***