MW
Matthew W

1 reviews | Active since Sept 2018

21 Sept 2018, 06:32

Vodacom continues to disappoint!

Before I left South Africa, I specifically phoned 082 111 FOUR TIMES, a month in advance, to ensure that international roaming was working and active.

I have been in Poland now for a month, and my roaming is not active! I have tried everything I can find to contact Vodacom to get help on this issue and I have no response.

Why cant South African service providers not be reliable and do what they say!!

I have a desperate need to receive calls and SMS's from South Africa while I am abroad. This is incredibly frustrating.

Vodacom you charged me ridiculous fees while I was in South Africa, and now that Im visiting abroad you're still giving shocking service.

Stay away from this horrible provider!

0
Replies (1)
Vodacom
Vodacom's reply21 Sept 2018, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team