1 reviews | Active since Sept 2016

04 Jan 2017, 14:37

Vodacom continues to disappoint

<p>Exactly 1 year ago I wrote a complaint very similar to this one where Vodacom told me that due to my phone being 8 days old and not 7, they could not replace my deffective phone.</p> <p>Now 1 year on and 4 instances where I have had to take my Samsung A7 (absolute ****) in for repairs, I am now being told that the screen is faulty and I need to pay for it as it was due to negligence.</p> <p>I will no longer stand for this and will not pay for any repairs. This phone was a dud from the beginning and should have been replaced when I requested so.</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 16:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team