Vodacom continues to debit account after contract has ended = Affecting my credit score

There is nothing more upsetting then paying up your contract with no hassles and at the end of a contract a continuous debit order is still in place.

I took a two year contract with Vodacom which ended early 2020 or end 2019 (not sure if the exact timeline). Months after the contracted ended, Vodacom continued to bill my account. I contacted the company and was assured this was an error and that it would be correct. Months continued to go by and my account was billed - I spoke to several consultants or managers on the phone. I reversed the transaction and notified the bank that it was incorrectly billed. I continued to call E V E R Y D A Y, and was assured someone would get back to me and that the matter would be resolved and till today this has not been resolved. So I started keeping records of the call: 11/08/2020 - I spoke to a Nokuthula and she said I should store this ***** case number ***. I also sent an email to *** AND NO REPLY! 12/08/2020 - I was given this ***** case number *** 18/08/2020 - I was told to send an email to ***, 24/08/2020 - I spoke to Phumzile and Simpiwe and was told there is an investigation, theres nothing they can do blah blah blah 01/09/2020 - I was given yet another case number, apparently the case was not lodged ***

I could go on and on and on.....

I've just checked my credit score and my report concludes I haven't been paying Vodacom since early 2020. This has a negative implications to my credit score and requires to be resolved ASAP!