SB
Simone B

1 reviews | Active since Nov 2016

04 Jul 2017, 17:15

Vodacom continues to charges for the handset after the end of a 24 month contract

<p>I upgraded my Vodacom contract in June 2015 and I started paying July 2015, it has now been over 24 months since the upgrade and I just looked at the invoice for July 2017 and I am still being charged for the handset. It is now the 25th month.</p> <p>I have tried to get in contact with vodacom through their customer care email and after having recieved the authentification response and m despite responding with the ACCURATE information I keep getting a failed authentification email. This is not a user friendly service at all!!!</p> <p>And as I am overseas, on holiday, and cannot physically go to vodacoms customer care shops I have, also, tried to use the online chat however it is unavailable, in fact you cannot even find it on vodacoms webpage - despite it being advertised as being available from 8am to 10pm.</p> <p>I am thoroughly disappointed with how difficult it has been to get into contact with vodacom to sort this issue out.</p> <p>Maybe it is about time that I cancel my contract with vodacom once it ends in September.</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply05 Jul 2017, 06:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Jul 2017, 12:45
Official

Good day Simone,

As per our email communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian