Vodacom continues to charge bill to a old contract that was paid off

It has come to our attention that Vodacom has still not cancelled the contract for I***-0 despite us settling the balance earlier this year.

We have not received any monthly statements and the account holder has not been notified that the contract is extended or that we even owe money still.

The number has now been blocked and we are unable to find out what the statement balance is. Please furnish us with a statement for I***-0 and advise how we can cancel.

Whenever I phone, it blocks us saying the number is not valid