JG
Jason G

1 reviews | Active since Mar 2015

25 Nov 2019, 12:31

Vodacom continues to charge after cancellation.

I've had a contract with Vodacom for many years, but after they missed my contract upgrade I simply allowed my contract to continue from month to month while waiting for a better offer.

Come end of September, I move away to Cell C, doing a full port over of my number. Vodacom, however, decides not to cancel my number but instead keep my contract going under a "ghost" number so they can continue charging me.

After 3 phone calls to their call centre and being repeatedly put down by agents like Ntandazo, I am still not able to cancel the contract.

They will try and debit me and fail.

0
Replies (2)
Vodacom
Vodacom's reply25 Nov 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
JG
Jason G's update29 Nov 2019, 11:34
Reviewer Update
And have still not contacted me at all