1 reviews | Active since May 2017
Vodacom continues to bill me for one ********** contract and refuses to refund me for another ********** contract. ******* *****!!
<p>I have a contract that was **********ly upgraded at Autopage but confirmed and verified and communication sent but Vodacom continues to bill me for it, despite countless phone calls, emails and even a visit to Vodaworld to try and resolve this.</p> <p>In the process of looking in to this we discovered there was another ********** contract done in my name that debited and got cancelled with an even bigger cancellation payment debit.</p> <p>Both these queries were logged but no refund has been done and the first number continues to be billed to me.</p> <p>I have tried all possible avenues and even got a lady from BYTES who assist with such related quaries from contracts that come from Autopage who has confirmed communicating with Vodacom but failing to get resolution and finalisation as well.</p> <p>I do not know what else to do because even visiting Vodaworld all the way from Giyani (500km away) did not get this sorted.</p> <p>This is starting to cause me financial strain and stress and a big frustration.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
