AM
Amu M

1 reviews | Active since May 2017

06 May 2017, 01:02

Vodacom continues to bill me for one ********** contract and refuses to refund me for another ********** contract. ******* *****!!

<p>I have a contract that was **********ly upgraded at Autopage but confirmed and verified and communication sent but Vodacom continues to bill me for it, despite countless phone calls, emails and even a visit to Vodaworld to try and resolve this.</p> <p>In the process of looking in to this we discovered there was another ********** contract done in my name that debited and got cancelled with an even bigger cancellation payment debit.</p> <p>Both these queries were logged but no refund has been done and the first number continues to be billed to me.</p> <p>I have tried all possible avenues and even got a lady from BYTES who assist with such related quaries from contracts that come from Autopage who has confirmed communicating with Vodacom but failing to get resolution and finalisation as well.</p> <p>I do not know what else to do because even visiting Vodaworld all the way from Giyani (500km away) did not get this sorted.</p> <p>This is starting to cause me financial strain and stress and a big frustration.</p>

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Replies (1)
Vodacom
Vodacom's reply06 May 2017, 08:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team