1 reviews | Active since May 2016
Vodacom Continues to Bill me 3 Months after 4 months after putting in Notice for cancellation and Refuse to Refund me!!!
<p>30 Day Notice for Contract Cancellation was Submitted in December 2016 to take effect January 2017. This was not made effective for 4 Months after cancellation Notice was given. I constantly called Vodacom to to follow up and make enquiry into why I was still being billed, Numerous Service requests were opended and many promises made by Agents to resolve this query after admitting to recieving my requests as all protacols were fulfulled from my end. still to date I have not received a single call back any feedback. I lodged a complaint last year on Hello Peter for a R100.00 was debited from my account as a penalty which was not stipulated in the contractual agreement with Vodacom, </p> <p>This company continues to have their own way making ********** debits on customers accounts and taking no responsibility for their actions. Vodacom is guilty of Theft and continue to manage their business this way providing ZERO customer service and integrity. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Shanine,
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Shanine,
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
