Vodacom continues to avoid paying me back for a number I have not used in years

Item: Vodacom
Rating: 1
Author: Pumla B

As usual, they promised to investigate the phone number they've been charging me for, for years and now, as is the norm, they've disappeared. One guy called, then a lady calls and promises to call back with a resolution. Nothing happened in over 3 weeks and counting

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Replies (1)

Vodacom's replyOfficial

25 Feb 2020, 16:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply25 Feb 2020, 16:05

Official