1 reviews | Active since Oct 2016

04 Jul 2017, 09:18

VODACOM - CONTINUES DISSAPOINTMENT

<p>WHAT A JOKE! I UPGRADED IN MIDDLE MAY AND THEY CHARGE ME LINE RENTAL FOR MAY ON MY NEW PACKAGE AS WELL CHARGE ME FOR MY FULL LINE RENTAL ON MY PREVIOUS PACKAGE + MY FULL LINE RENTAL FOR JUNE. AFTER THEY CONVINCED ME TO NOT TO CANCEL MY CONTRACT AND RATHER TO UGRADE WITH THEM AGAIN - THIS IS THE REASON I WANTED TO MOVE TO ANOTHER PROVIDER 2016 VODACOM CHARGED ME R3000 FOR OUT OF BUNDLE DATA WHILE MY INVOICE SHOW I HAVE MORE THAT ENOUGH DATA. I ALSO DOUBLE CHECKED WITH THE CONSULTANT THAT IF I UPGRADE MIDDLE MONTH THERE WILL BE ADDITIONAL CHARGES. - AND HIS REPLY WAS NO! VODACOM YOU ARE REDICULOUS!</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Jul 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team