RN
Rob N
1 reviews | Active since Feb 2025
21 Feb 2025, 10:45
VODACOM CONTINUED TERRIBLE SERVICE
Vodacom continue to charge me for Roaming which I do NOT want. In total desperation and frustration at Vodacom’s terrible service I went on line to Hello Peter on 10 days ago. I was impressed that I received a response within 24 hours to say that a Vodacom Consultant would be contacting me to help me resolve my matter. It is now some 10 days and absolutely NO Vodacom Consultant but I did receive an SMS Text message to say my matter has been resolved and the matter closed! This is without any contact with myself whatsoever. This is terrible!
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Replies (2)
Vodacom's replyOfficial
21 Feb 2025, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. . Regards, Vodacom Consumer Website Team
Vodacom's reply21 Feb 2025, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. . Regards, Vodacom Consumer Website Team
RN
Rob N's updateReviewer Update
22 Feb 2025, 15:00 Thank you to Vodacom (and Noni) for sorting out my Roaming Challenges. It appears to now be all in order and what I originally needed. Also a special THANK YOU to Wonga of Customer Care Vodacom for assisting and going that extra mile to check my cellphone settings were all correct. THANK YOU AGAIN WONGA.
RN
Rob N's update22 Feb 2025, 15:00
Reviewer Update
Thank you to Vodacom (and Noni) for sorting out my Roaming Challenges. It appears to now be all in order and what I originally needed. Also a special THANK YOU to Wonga of Customer Care Vodacom for assisting and going that extra mile to check my cellphone settings were all correct. THANK YOU AGAIN WONGA.