VODACOM’ Continued suspension of my line and failure to allocate payments

Vodacom Payment Allocation Failure & Repeated Disconnections

My Services Keep Being Suspended Despite Full Payment

I am very frustrated with Vodacom’s ongoing failure to allocate my payments and the repeated suspension of my services.

I paid by EFT on 27 October and again in-store on 10 November. I have sent all proof of payment and bank confirmations multiple times, yet Vodacom still reflects an outstanding balance that does not exist.

My line has been suspended on: • 10–14 November • 25 November • 27 November – 1 December

This morning 1 December, I was told my line was restored, but it was disconnected again within an hour. I use my line for both personal and business purposes.

This ongoing issue has caused significant inconvenience and should have been resolved long ago. I am requesting urgent assistance to correctly allocate my payments, restore my services, and update my account to reflect the correct balance. Unfortunately the service with Vodacom recently has been disappointing that I am forced to look at another service provider despite the fact that I am also still paying an instalment for a contract with Vodacom.