Vodacom continue to take my money after I downgrade!!

<p>I migrated to a very small package from a business package at the end of June. It went smoothly, I was happy, my last payment for Red Advantage was made at the end of June. Or so I thought.</p> <p>At the end of July they debited over R1200 from my account. I complained on 10 August. At the end of August they debited AGAIN over R1200 from my account. At one stage I was told that I had to "continue paying" until the problem was sorted out. Samcks of Eskom, ne?</p> <p>To date I have had NO satisfaction or even ONE phone call from Vodacom with information to assist me. My query from 10 August right up until 6 September, even though "escalated" on numerous occassions, was NEVER assigned to anyone, in other words, nobody has been asked to look into this. </p> <p> </p> <p>ELEVEN phone calls (from me) and SIX query reference numbers later, I still have no satisfaction.</p> <p> </p> <p>I am bitterly disappointed and frustrated by Vodacom's service. Their website states 'WHAT WE LIVE FOR"on their Values and Visions page, and then goes on to mention BEST SERVICE, not once, but 3 or 4 times.</p> <p> </p> <p>I believe that GARY HAGEL is a figment of Vodacom's imagination and their webiste is a pack of lies.</p> <p> </p> <p> I have sent them a further 5 or 6 emails in the past few days. I am still being summarily IGNORED.</p> <p> </p> <p>DO NOT USE VODACOM IF YOU WANT TO EVER, EVER DEAL WITH A REAL PERSON WHO IS WILLING TO ASSIST YOU WHEN YOU HAVE QUERY. </p> <p> </p> <p>I lose the will to live. Truely. I've never experienced bad service to this degree anywhere else.</p> <p> </p> <p> </p> <p> </p>