AO
Adam O

1 reviews | Active since Mar 2018

20 Mar 2018, 15:42

Vodacom continue to give bad service.....20 years and counting

Sadly the lack of expertise shown by the Vodacom Call Centre or Helpdesk (there's an oxy***** if ever !) continues. Been a customer for 20 years and always the same old same old with Vodacom ,no one there gives a dam ! For more than 3 years now the people on the helpdesk have been unable to assist with a voice mail error I've experienced. Every time I call I get an operator whom has no idea how to assist and just takes a wild guess as to what to do ,then hangs up...VODACOM do you know how long we have to wait to get a HUMAN BEING to answer the call...I suppose not ,not that you care.

Lets see if this rant on Hello peter will elicit a response from the company that happily take more than R2000.00 from me every month ?

Thank you Hello Peter ,no thanks to Vodacom

0
Replies (3)
Vodacom
Vodacom's reply20 Mar 2018, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

AO
Adam O's update20 Mar 2018, 16:01
Reviewer Update
A computer generated response...wonderfule......I hold little faith but will give the Big Red V to benefit of the doubt...for now.
AO
Adam O's update22 Mar 2018, 15:31
Reviewer Update
Thankyou for responding. I will withhold the result of the advise given untill I'm 100% sure it works as it should. I will monitor for the next few days. Thanks Adam