Vodacom continue their old tricks !

Item: Vodacom
Rating: 1
Author: Alain S

I see Vodacom is still *****ing money from my airtime once data has expired. I thought this was not allowed. Probably will not get response as you have not seen my messenger messages in over a year !!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Aug 2020, 08:35

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Aug 2020, 08:35

Official

Best regards,

Vodacom's replyOfficial

10 Aug 2020, 11:35

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that you can set your out of bundle limit by going to *135# and selecting> select services> Out-of-Bundle Limit Lock> Data out of bundle limit lock and set the amount to R0.00.

Please also refer to the below T&C's:

https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/out-of-bundle-limit-lock

Regards Consumer Website Team

Best regards,

Vodacom's reply10 Aug 2020, 11:35

Official

Best regards,