KS
Kogeela S
1 reviews | Active since Jan 2019
18 Mar 2019, 10:28
VODACOM CONTINUE *****ING CONSUMER MONEY
Vodacom still *****ing my money, I am beside myself!!!! Here's all the facts: My data subscription still not cancelled after: Cancellation on 12/11/18 ref ********** 16/01/2019 Kingsley Mokgabugi ref 898208 - again promised cancellation 29/01/2019 Bongani/ Maria to call back - no revert 31/01/2019 Posted review on Hellopeter - Verculene calls back and again confirms cancellation loaded for 31/01/19 but she couldn't credit Dec subscription as data was used (yet I never switched on the router) so credited Jan subs but WHAT DO YOU KNOW I AM BEING DEBITED FOR FEBRAURY AGAIN, I AM AT A POINT OF WANTING TO TAKE THEM TO COURT FOR *****ING MY MONEY!!!!
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Replies (2)0
Replies (2)Vodacom's replyOfficial
18 Mar 2019, 13:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 13:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Mar 2019, 15:51Dear Kogeela,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Vodacom's reply18 Mar 2019, 15:51
Official
Dear Kogeela,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
