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Arnold L
1 reviews | Active since Aug 2011
02 Apr 2020, 15:40
Vodacom Continue Charging Contract Fee After Contract expiry.
My contact with vodacom expired in 2018 & I did not renew it because I wanted my sim to remain prepaid or Pay as you Go. I cancelled DATA contract as well. I was suprised to receive a bill of R498 for March as if I have renewed my contract. I tried to contact Vodacom call centre about this and they are not working. There is no online support (Where one can communicate with a person remotely). I do not believe I will have to pay R175 for 2GB data as I have wifi to for my data need or R264 for R200 worth of airtime .
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Vodacom's replyOfficial
03 Apr 2020, 09:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2020, 09:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Arnold L's updateReviewer Update
14 Apr 2020, 16:14A consultant from Vodacom called me and they have promised to solve the issue. I would like to thank Vodacom for quick response regarding the issues that I had with my contract.
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Arnold L's update14 Apr 2020, 16:14
Reviewer Update
A consultant from Vodacom called me and they have promised to solve the issue. I would like to thank Vodacom for quick response regarding the issues that I had with my contract.