VODACOM continously gives me wrong amount to pay after phoning in monthly and getting the amount from THEIR staff. Now all 7 lines cut off!!!

Each month I dial 111 to get my balance and pay to the cent what the consultant gives me. In July my services were cut off 3 weeks after paying what I was told to pay as an amount hadn't pulled through of R380 which I paid immediately. I asked Vodacom to pull the call records to prove this is the amount I was given. No one ever got back to me. It took 48hrs to put my 7 lines back on which I had to take unpaid leave as cannot leave the house without contact to the family. In October it came out that I was behind a whole months billing from March!!! Why was this not told to me when they reconnected the lines in July. I made a payment arrangement of R500 and would pay current monthly installment. It's been drama ever since. This month I paid the R500 payment arrangement as well as R6200 as that was the amount given when I called in. Well after Nokwanda saying there was nothing she could do, I eventually got through to Zolile who definitely should not be dealing with irate clients. Absolutely no s****. He put me through to Ashwin who from a irate customer point of view was very professional. However unfortunately although he could see all the people I had been dealing with as well as Reesha Nundkumar in the past months there was nothing they can do. All lines are suspended until I pay R5300 which is the arrears that only came about as Vodacom staff have never brought it to my attention until I queried the outstanding balance in October. I have been a Vodacom customer since they opened and cannot believe that even though they received this month's payment of R6700 say there is no such thing as a payment arrangement. Not sure which part they don't understand!!!!! Their staff give me the amounts to pay and now I am penalised. Absolutely disgusting service. I would like to add that two ladies from the call centre Portia and I didn't get the other name actually phoned me to see if I had been sorted out. Very professional. As soon as it comes to a department that collect money.... The attitude changes. I now sit, after paying R6700 with not one line working. I am in arrears due to Vodacom and why did they not mention it in July when they cut me off for a miserable R380. Shocked, disgusted and very disappointed at a brand I truly believed in. Goodbye Vodacom. I can assure u I tell everyone I see what terrible service I got and the error Vodacom made and I am paying for..... professional???? I Think NOT!!!!