Hellopeter
Share Your Experience
SB
S B

1 reviews | Active since Dec 2020

24 Dec 2020, 10:35

Vodacom content subscriptions

Vodacom subscribed me to Radkap subscription without my knowledge, approval and refuse to help me settle this issue. I did not sign to any such content subscription and they can't show me that I did. Does any know who I can contact to have this rectified. R7.00 a day for something I don't use. This is ********.

0
Replies (3)
Vodacom
Vodacom's reply24 Dec 2020, 10:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

SB
S B's update24 Dec 2020, 10:45
Reviewer Update
Hi Vodacom Consumer Website Team,
I look forward to the call and the resolution to the subscription.
Vodacom
Vodacom's reply24 Dec 2020, 14:01
Official
Dear S B Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team

Best regards,