1 reviews | Active since Mar 2017

28 Mar 2017, 12:47

Vodacom Content Services/ Opera Mobile

<p>Vodacom will not inform you of any extra billing on your account. I am of the opinion that they collect money for these false subscriptions. In my opinion they are aware of this **** and still allow their contract customers to be ****med...why... they are collecting funds via their billing sysytem and paying it over to the **** service providers like OPERA TELECOM. it is blatantly obvious that they are gaining from this arrangement. Do you think they are providing that service for free. I doubt ot very much. All these big companies feed off the general public because we dont complain. And another thing.. how come Vodacom can at the click of a button on their system unsubscribe you... they have to be in bed with these ****s. This is my opinion, I have no proof of this. I am just annoyed that I have to stretch my budget to pay for a subscription that is obviously a ****. They call center agents cannot guarentee that these charges will not appear next months bill. Surely there are ways and means of filtering these ****s to protect their clients.. making me question my brand loyalty. how many unsuspecting clients just continue to pay without complaint?!!</p>

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Replies (1)
Vodacom
Vodacom's reply28 Mar 2017, 13:52
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team