TJ
Tim J

1 reviews | Active since Aug 2009

05 Sept 2019, 15:15

Vodacom "Content Services" *****

Vodacom, why do you persist in billing me for "Content Services" when, month after month, you promise me that it won't happen again?

When I call you to complain you acknowledge my numerous previous calls to you about this issue and you assure me that this time you have made sure that I will not be billed for Content Services in future.

And yet, on the very next invoice, there it is again: Content Services.

I cannot see this as anything but blatant ***** on your part.

I want someone with real authority at Vodacom to take up this issue and resolve it.

Looking through the Vodacom complaints on Hellopeter it is clear that you are robbing many other people with this **** too.

How is it possible that you are getting away with this?

When are you going to stop?

0
Replies (4)
Vodacom
Vodacom's reply06 Sept 2019, 07:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

TJ
Tim J's update10 Sept 2019, 13:58
Reviewer Update
I'm still waiting for someone in authority to contact me about this.

Vodacom, you're being very slack.
Vodacom
Vodacom's reply17 Sept 2019, 15:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
TJ
Tim J's update17 Sept 2019, 15:51
Reviewer Update
Whether or not this problem has been resolved remains to be seen.

The next few monthly invoices will tell.