JB
Jacques B
1 reviews | Active since Mar 2018
01 Mar 2018, 10:59
Vodacom - Content Services
I have received my Vodacom account today, with a Content Services on the Feb account of R1554.01. Phoning Vodacom did not help at all. They inform me that I have subscribe to all of this. I did not sign up on any of the following; Go4star, Infobip,Opera Telecom, Pnetshop, I did manage to cancel some of the subscriptions, but never less Vodacom should not have charge me! If I do not hear from Vodacom by 2 March, the Vodacom debit order will be returned.
Please contact me Urgently.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Mar 2018, 12:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2018, 12:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Apr 2018, 12:14Good day
We regret taking note of your experience. I could not reach you when I called.
I have requested reversal of such charges on you latest 3 invoices.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply05 Apr 2018, 12:14
Official
Good day
We regret taking note of your experience. I could not reach you when I called.
I have requested reversal of such charges on you latest 3 invoices.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,