DH
Dwayne H

1 reviews | Active since Oct 2019

15 Mar 2023, 14:19

Vodacom Content Services

If stars can go in a negative this is the rating i will give.

I have Vodacom contracts for the passed 8 Years. Now all of sudden i get an surprise invoice with over R900 additional charges for Content Services on my Tablet for 2 months.

i went to Vodacom Shop at Langenberg Mall they only advise me that the can block it but can not give me a refund. I cant accept this. I have never clicked on any link or subscribe to any **** services like the lady that assisted me suggested.

The concerning part is how to Vodacom allow things like this to happen it is truly pathetic that this type of things is not always blocked.

But i truly hope that some sort of Management level reads this and understand that what the are doing is only a form of *****ing.

I am looking for someone to assist so i can get the amount credited on my account as i have never signed any agreement for additional charges

0
Replies (1)
Vodacom
Vodacom's reply16 Mar 2023, 08:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team