1 reviews | Active since Sept 2015
Vodacom ***** contacts and cheque debits
Vodacom started debiting my cheque account end of March first eith R60, end of April R2k, end of May R7000 for a debit order i did not sign for and have not been a Vodacom client for 10 years. I sent back the debits each month via my bank and phoned their call centre in beginning of June, they then confirmed "someone" opened online accounts in March on my name, probably their own bad systems and staff allowing this as I dont think my credentials is hacked, but their FICA KYC process failed and I need to know why? After the call I went and did the affidavit and emailed it to their ***** email which auto responded that they will reply within 14 days. Having had no feedback by 15 June I emailed inquiring what the outcome waa and their reply is: "Good day
We acknowledge the receipt of your Affidavit/letter/email and ID to dispute contract/s on your account or in your name.
We apologize for any inconvenience caused.
Regards
-----Original Message----- From: Paul Kruger Sent: Wed Jun 14 2023 17:25:38 GMT+0200 (South Africa Standard Time) To: ***** Disputes Subject: Re: EC-1M16-2ZEY6D *****ulent account/s SP KRUGER VODACOM
This is an external email. Do you know who has sent it? Can you be sure that any links and attachments contained within it are safe? If in any doubt, use the Report Message button in your Outlook client to report this mail.
I have not received a response yet, almost 14 days
On Fri, Jun 2, 2023 at 6:04?PM ***** Disputes > wrote: Dear Valued Customer,This is an automated response that we have received your request. Your reference number is EC-1M16-2ZEY6D. Feedback will be provided within 7-14 working days" I need to know that they blacklist the nrs, make a case at SA POLICE against the id holders, unvestigate their online portal, and dismiss whoever was involved if internal and i need to know if they debited my account as i was an account holder 10 years ago and their system is hacked. I will make a case at the police, ICASA, FSCA and FIC if i dont learn of an outcome in 2 business days.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
This is not enough, and no one has made contact with me to confirm or discuss this.
This platform has to be used to communicate but no one has phoned or emailed me via the ***** email hotline, or normal telephone call
I need to know WHICH ID COPY was used to open an account on my name
Where did the *****sters get my FNB BANK ACCOUNT details
Has a case been opened at the SA Police?
This is not enough, and no one has made contact with me to confirm or discuss this.
This platform has to be used to communicate but no one has phoned or emailed me via the ***** email hotline, or normal telephone call
I need to know WHICH ID COPY was used to open an account on my name
Where did the *****sters get my FNB BANK ACCOUNT details
Has a case been opened at the SA Police?