Vodacom contact lines and sense of urgency

Besides the bad line service all goes well once you have received someone to assist you, but they most annoying thing is that vodacom has a lot of contacts and they all send you from pillar to post without any assistance whatsoever, I called 135 seeing that it is a cuatomer service number but guess what, you can spend to about 25 minutes on hold waiting for the agent to assist then when you get one they will not assist but tell you that the department you in is not relevant and then it gets worse when you are a contract holder, your issue will only be resolved when you send an email for assistance, well that's what happened to me!

Can they not reduce their contact details and find a way to asist us quicker? As well, can they have 1 number and let the options be the one that reverts you to the relevant department and can they also be good in getting feedback?

The customer service thereafter always gets on point but to get to them it is a huge mission of which as a customer I wouldn't agree fit to.

I hope this helps!