HT
Heather T

1 reviews | Active since Jun 2023

19 Jun 2023, 14:37

Vodacom contact changes

On the 2nd of May 2023 I upgraded my contacts and was quoted a package and an amount I was to pay for the next 24 month period. On the 1 June 2023 I received my bill only to find that the amount was not the same as the quote sent to me and accepted. I immediately contacted Vodacom customer service, and was told it would be sorted out. After waiting a few days and seeing that it had not been resolved I contacted them again and was sent from one department to the other without the issue being resolved. I have now been told it is because there was a price increase and I should be happy a I have been put onto another package that costs more. At no time was I notified of the change nor did I give my consent. I have paid the amount I agreed apon, and now my account is in arrears though no fault of mine. I have always understood that a contract once agreed to can not be change without the consent of both parties. Please could you assist with this matter.

0
Replies (2)
Vodacom
Vodacom's reply20 Jun 2023, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Jun 2023, 13:15
Official
 Dear Customer,
  
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
  
 Kindly note we have escalated your query to our  Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you today and have provided a resolution. 

Apologies for any inconvenience this may have caused. 
  
 Regards
  
 Consumer Website Team 

Best regards,