IB
Ingrid B
1 reviews | Active since Oct 2021
27 Oct 2021, 10:05
Vodacom Contact Center
I'm really frustrated and regret renewing my contract in August 2021.I have recently spoke to 6 consultants and a Retentions manager who to date hasn't met his SLA of 72 hrs. I regret being loyal to vodacom for the past 17 years or so. I'm going to get all my family members and friends to switch to other networks.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
27 Oct 2021, 11:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Oct 2021, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team