1 reviews | Active since Feb 2017

20 Feb 2017, 11:20

Vodacom Contact Cancellation

<p>Hi,</p> <p> </p> <p>I have recently been harrassed with pohone calls to settle an oustanding account with Vodacom. I get up to 10 phone calls a day. This has been going on for 3 months now.</p> <p> </p> <p>The problem is that nobody at Vodacom actually knows what they are doing.</p> <p> </p> <p>I cancelled my contract in May 2016. I received a premature cancellation and settled the oustanding amount. I am now told I still owe money to you as the contract was never cancelled.</p> <p> </p> <p>When I phone, I get told I must phone Legal as it is a legal matter. When I phone Legal, they tell my to phone canellations as this is a cancellation matter. I keep being pushed from pillar to post waisting my airtime to phone you when this is your stuff up. I have even been into a vodacom store, and guess what, they cannot help me either. So who the hell can?</p> <p> </p> <p>I have now given up. You contact me to settle this as I have exhaussted all avenues.</p>

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Replies (2)
Vodacom
Vodacom's reply20 Feb 2017, 11:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update24 Feb 2017, 11:34
Reviewer Update

Hello Vodacom,

You have still not contacted me and I once again have not been helped by your call center.

I am now receiving automatic phone calls 10 times a day. You are waisting more money on trying to get money from me that I have already paid.

Really, you are useless. You have a lot of other nice descriptive words for your service, but theremight be kids reading.