BL
Beauty L
1 reviews | Active since Jun 2023
16 Oct 2023, 03:28
Vodacom contact
Im on a 36 months contract with Vodacom, they were supposed to charge me T400 (if I am. not mistaken) but I ended up paying R444 okay no problem, fast forward to today (background story their agent told me that they want to move me to another data plan where I will be getting more data but my contract money won’t be affect I would still be paying the same price) they sent the contract as proof and I saw R0,00 changing fee, now why did they take R120 extra this month I don’t know all I want is my money back.
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Replies (2)
Vodacom's replyOfficial
16 Oct 2023, 07:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Oct 2023, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Oct 2023, 09:38Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team. Based on the feedback provided, our team made contact with you and assisted with your query. Our team logged a request to reverse the migration processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team. Based on the feedback provided, our team made contact with you and assisted with your query. Our team logged a request to reverse the migration processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Oct 2023, 09:38
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team. Based on the feedback provided, our team made contact with you and assisted with your query. Our team logged a request to reverse the migration processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team. Based on the feedback provided, our team made contact with you and assisted with your query. Our team logged a request to reverse the migration processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,