1 reviews | Active since Aug 2016
Vodacom Consumer Website Team just absolutely useless - NO FOLLOW UP
<p>Lodged a complained regarding vodacom - got 4 replies from Vodacom Consumer Website Team that they will contact me shortly -7 days from first 3 from next "they will " . Two days from last "they will contact"</p> <p>Is this just a automated up yours reply ?.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A week after Vodacom responded that they would contact me, they contacted me to tell me they would get back to me again. That was last week Wednesday, its Tuesday again tomorrow, brilliant going vodacom - just brilliant customer service. More than a month now, must be a ANC owned business, same efficiency, same useless ability. 25 yrs of paying vodacom for this return. --------------------
A week after Vodacom responded that they would contact me, they contacted me to tell me they would get back to me again. That was last week Wednesday, its Tuesday again tomorrow, brilliant going vodacom - just brilliant customer service. More than a month now, must be a ANC owned business, same efficiency, same useless ability. 25 yrs of paying vodacom for this return. --------------------