Vodacom consultants tells client to sit and wait

Good morning. I have app**** for fibre to home service with you guys in January of this year. The route was delivered and the installation was completed last week Sunday. I called the contact center on Tuesday, 17/03/20 to find out about the activation, the consultant told me that something needs to be done on the back end. I called again on 19/03/20 and the query was escalated. I called again this morning, 22/03/20 only to be told the same thing. The consultant told me to sit and wait for a response! When I asked to speak to a supervisor, she put me on hold and then the call got cut! I am disgusted by the service that I am receiving and the contract or account as not even begun as yet. Please could I get a professional service and clarity with regards to what is going on with my services. *** Shaylen