Vodacom Consultants taking advantage of the elderly

Good day Vodacom

The way that your consultants are treating my mom is beyond shocking. My mom was called in Feb was called by your consultants telling her that she is paying too much for her contract. She was told that they could migrate her to a cheaper plan. In March when the statement came, she has to pay an additional R300 on top of her old plan. She called in and spoke to Khwezi asking that she sees that for April she has been billed double the amount from paying R1300 in Feb to R1600 in March and now R2200 in April please make this make sense. Khwezi said that she has been charged a R970 penalty fee for wanting to go back to her previous plan. Since when does Vodacom charge R970 for migration penalty fee?