ST
Stanley T
1 reviews | Active since Aug 2018
06 Sept 2022, 19:18
Vodacom consultants not qualified to deliver.
I wanted to complain about my mobile modem data that is not on for the last week, but see that Vodacom does not respond, why am I not surprised. They are useless and are spoiled by paying customers who receive no service (in my case that is)
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Sept 2022, 08:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Sept 2022, 08:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ST
Stanley T's updateReviewer Update
08 Sept 2022, 08:37Have tried to phone your help desk, experiencing high call volumes(just a trick and excuse for not taking responsibility for bad service) is all that I get.
Impossible to reach anyone.
Still without data(which I have paid for)
Impossible to reach anyone.
Still without data(which I have paid for)
ST
Stanley T's update08 Sept 2022, 08:37
Reviewer Update
Have tried to phone your help desk, experiencing high call volumes(just a trick and excuse for not taking responsibility for bad service) is all that I get.
Impossible to reach anyone.
Still without data(which I have paid for)
Impossible to reach anyone.
Still without data(which I have paid for)
ST
Stanley T's updateReviewer Update
08 Sept 2022, 16:29Thanks for the call, apparently there was a mess up with my contract, my contract was to be renewed with my existing Sim and modem, the sisteem showed that it was registered under upgrade.
Went to the shop and it was sorted.
The lady that phoned me did apologize and was very professional.
Vodacom signal is in my experience the best, doesn't matter where I travel, Telkom's signal on the other hand(where my contract is) let's not go there.
Went to the shop and it was sorted.
The lady that phoned me did apologize and was very professional.
Vodacom signal is in my experience the best, doesn't matter where I travel, Telkom's signal on the other hand(where my contract is) let's not go there.
ST
Stanley T's update08 Sept 2022, 16:29
Reviewer Update
Thanks for the call, apparently there was a mess up with my contract, my contract was to be renewed with my existing Sim and modem, the sisteem showed that it was registered under upgrade.
Went to the shop and it was sorted.
The lady that phoned me did apologize and was very professional.
Vodacom signal is in my experience the best, doesn't matter where I travel, Telkom's signal on the other hand(where my contract is) let's not go there.
Went to the shop and it was sorted.
The lady that phoned me did apologize and was very professional.
Vodacom signal is in my experience the best, doesn't matter where I travel, Telkom's signal on the other hand(where my contract is) let's not go there.