1 reviews | Active since Apr 2018
Vodacom consultants not knowing their products
After being with Vodacom 17 years (prepaid & contract) I decided to get a topup contract for my upgrade. After asking at two shops if I can use the topup amount to buy bundles for another number and no one could give me an answer (not even a manager), I phone 082135 and asked a consultant which answered me with "yes". So I upgraded and then asked the consultant that helped me with the upgrade if it was possible and he confirmed that it was possible. After activation of the service I tried to buy a data bundle for another number and it told me I do not have permission. I phoned 082135 just too be told that it is not possible to use the money I pay for to do with what I want. I would advice anyone who is thinking about a topup contract to get prepaid or better yet join another provider who has better deals and much more freedom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
