Vodacom Consultants misleading their clients

I Have been a loyoal Vodacom Customer for more than 15 years. My account number is I***.

I have multiple contracts with Vodacom.

In May 2023, one of Vodacom's consultants phoned me, offerring to "MIGRATE" some of my contracts to SAVE MONEY. Also to remove the sms bundles, and add Data, and it will cost me less on each contract every month, and it WILL NOT AFFECT MY UPDGRADE OR CANCELLATION DATE!

That month end my Vodacom Bill was more with about a R1000.00, i wastn saving anything, it cost me more. I then phoned Vodacom to reverse ALL those "MIGRATIONS" and then only found out you pay a migration fee per contract as well. That was not mentioned or explained to me in the first place. In the second place, they gave me falsi information as i did not save anything on my account, but it cost me more.

To top that, when i wanted to cancel one of my contracts that I havent upgraded in a long time, they told me I can cancel this contract in 2025, as it was recently upgraded. Now i have to pay for this contract, that I no longer need, for another 2 years,

Vodacom consultants are giving our false information and they are misleading their customers.

I am very disappointed and frustrated with Vodacom