KG
Katlego G

1 reviews | Active since Sept 2011

11 Nov 2019, 13:53

Vodacom consultants mislead customers

Vodacom is tranfering from pillar to post , I cancelled my contract after 24 months with them and i was informed by one of the retentions consultant that i can have a data contract which is a month to month cover, however i called about a month later to cancel the contract instead i was informed by another consultant that they have a new deal of just a R150 where you get 20MB anytime and 20MB at night, this was not true as i was receiving 10MB anytime and 20 MB. I realised how vodacom is misleading and lying to customers and i wanted to cancel only to be informed that i entered into a 24 months contact

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2019, 14:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team