Vodacom consultants inexperienced and unhelpful

<p>During the month of November 2016 I received a notification from Vodacom stating that my current standing contract is due for an upgrade. Because I am a working individual with limited time at hand I opted to upgrade via the vodacom online services. I contacted the upgrade dept. for assistance and was assisted by a lady who I clearly cannot see working in a call centre. As a call centre agent you needs to be knowledgable as you are the 1st point communication between potential customers and serves as spokes person for your company. This lady was not aware of the promotion and I have to explained it to her on which she afterwards agreed that what i explained is in need the case/promotion.</p> <p> </p> <p> </p> <p>I am currently on a 2GB data contract which includes a internet modem at R179 per month. I wanted to upgrade to a contract valued at R229 which to my knowledge is approx R50 more. After waiting some time cause apparently her system was slow , I was informed with the terrible news that this application was declined and I do not qualify. I was in total shock on which my next questions leads that she should advise me on which grounds this application was declined and she couldnt explained this to me either. She answered in a yet unfriendly and adamant manner " unfortunately I do have limited access". This I feels is in appropiate and I need vodacom to explained to me on which grounds this application was declined on. my account is up to date with monthly debit order as method of payment hence I do not understand why this application was decline. I need vodacom to provide me with feedback as a matter of urgency. My sister is currently having the exact same challenge with vodacom with no to little help from vodacom. I would love to upgrade to the R216B wifi router at R229 monthly. I can be contacted on ********** 397 vodacom contract account number I ********** -3</p>