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Anton van den Berg

1 reviews | Active since Mar 2009

17 Apr 2017, 09:24

Vodacom consultants ***********

<p>I had this account since Vodacom started in SA being able to make abroad calls. Since early this year I was unable to meke calls to my workers in Zambia. After reporting it several times and every time being assured that the problem is rectified I am still not able to make calls to Zambia. I even received a reference nr 1/ ********** ********** from one of the consultants that refered it for investigation. All the other consultants informed me that they dont give reference numbers. After reporting it for four weeks in a row I still can not make calls abroad. I am forced not to renew my contract and move to another service provider.</p>

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Replies (2)
Vodacom
Vodacom's reply17 Apr 2017, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Apr 2017, 11:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team