Vodacom consultants are *******. This is disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!

acc no - I***2

My 24-month contract is due to end in March 2026. In December 2025, I contacted Vodacom to request the cancellation of the contract upon expiry and to downgrade the monthly data and airtime allocation. I was advised at the time to call again at the end of February 2026 to proceed with the cancellation.

However, when I contacted Vodacom today and spoke to Amelio Naidoo, I was informed to my shock that my contract was allegedly upgraded and extended in December 2025. This information is completely incorrect, as I did not request, agree to any upgrade or extension. I was calling because I wanted to cancel and ended up downgrading.

I requested the name of the consultant who assisted me during the December call, but this information was refused. I am extremely concerned about this. How do you work on a system, and you can't see who made *****ulent changes on the system.

As a consumer I feel that my right are were violated. I am deeply disappointed by this experience. I do not wish to continue doing business with a company where such discrepancies can occur.