Vodacom consultants are **********

It has been almost 14 years since I have been having cellphone contracts with Vodacom. In some cases I had about 4 cellphone contracts at a time. The service was excellent until 2016. Every time I wanted to cancel my contracts, a consultant would discourage me and say s/he will give me a better offer. I took what was supposed to be a better offer in 2016. I was given data and airtime. I only established that data was cancelled about six months after the inception of the contract. I contacted Vodacom and I was told that data was a six months promotion. However, the consultant never told me about the promotion when s/he encouraged me to take the contract. In 2019, I wanted to cancel two contracts and I was told that I will be given better offers again. I informed a consultant that I did not have good experience with Vodacom in the past and he reassured me that both data and airtime will never be cancelled. Guess what, less that six months later data was cancelled on one phone. I contracted Vodacom again and the data was loaded. On the second cellphone contract, both data and airtime were cancelled in November 2019. What is annoying is that they keep debiting money from my account monthly and for the past 14 years, no debit order bounced from my bank account. I contacted Vodacom on Wednesday, 15 January 2020 and I was told that they will investigate. Consultants misrepresent facts and this is unfair to customers.