CM
Cordelia M
1 reviews | Active since Aug 2016
08 Mar 2025, 07:20
*********** Vodacom consultants and systems
I have existing contracts with Vodacom. At the beginning of February I decided to add another WiFi contract. The agreement was that the debit order will go through within 48 hours and thereafter the debit order will go through on the 15th of every month. I was shocked that the debit order went through on the 7th of March and there was no money in my account. This incident might affect my credit score and there will be charges from my bank. I cannot be held liable for Vodacom’s incompetence.
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Replies (1)Vodacom's replyOfficial
10 Mar 2025, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Mar 2025, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
